Welcome to matchbingo.co.uk!
These terms and conditions outline the rules and regulations for the use of RTSB Limited’s Website, located at https://matchbingo.co.uk.
By accessing this website we assume you accept these terms and conditions. Do not continue to use matchbingo.co.uk if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing matchbingo.co.uk, you agreed to use cookies in agreement with the RTSB Limited’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, RTSB Limited and/or its licensors own the intellectual property rights for all material on matchbingo.co.uk. All intellectual property rights are reserved. You may access this from matchbingo.co.uk for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. RTSB Limited does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of RTSB Limited,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, RTSB Limited shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
RTSB Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant RTSB Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of RTSB Limited; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to RTSB Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of RTSB Limited’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Please read Privacy Policy
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
The promoter of this free prize draw (“Promotion”) is MATCH BINGO.
I. ELIGIBILITY
a. The Free Prize Draw is open to residents of Great Britain (England, Scotland, Wales and Northern Ireland), Isle of Man only, excluding employees of the Promoter, its group of companies, and their immediate families, agencies of the Promoter, and anyone else professionally connected with this Free Prize Draw.
b. This Promotion is only open to individuals aged 18 years or over on date of entry.
c. By entering this Free Prize Draw, You (also referred to in these terms as “Entrant” or “Your”) agree to be fully bound by these Terms & Conditions, and You represent and warrant that You meet the eligibility requirements.
d. Promotion Period. This Promotion offers one (1) grand prize. The promotion begins Wednesday 12th February and ends 23:59 Friday 28th February (“Promotion Period”). An Entrant may enter the Free Prize Draw once during the Promotion Period. Any entry received after the closing date and time of the Promotion Period will be disqualified. Proof of sending or transmission is not proof of receipt of entry to the Free Prize Draw.
e. Entrants must have access to the internet, a valid email address, and an active Instagram account
f. Entry is free, and no purchase is necessary to enter this Free Prize Draw. A maximum of one (1) entry per person is allowed. A maximum of one (1) prize may be won per household.
II. HOW TO ENTER - MAY DIFFER BASED ON PRIZE DRAW RULES
a. Entry. Entrant must (1) visit the MATCH BINGO page at https://www.instagram.com/matchbingo/ and follow the MATCH BINGO account (2) Reply to the MATCH BINGO PRize Draw Post with the correct answer to the question (3) Like the MATCH BINGO Prize Draw Post for that day.
c. Reposting and replying to any other Post during the Promotion Period specified above does not count as an entry.
d. Entrants must not attempt to enter the Free Prize Draw using multiple accounts or multiple entries across different social media channels. Entrants found to be doing so will be ineligible to participate in the Promotion. It is the responsibility of entrants to ensure they comply with Instagram’s usage and other applicable rules.
e. The Promoter accepts no responsibility for entries that are lost or otherwise not successfully completed due to a technical fault, malfunction, systems, computer hardware or software issues or network or server failures of any kind.
f. No entries from agents, third parties or those automatically generated by computer or any software will be accepted. Incomplete or corrupted entries will not be accepted. Entries are valid only if they comply with all the requirements stated in these Terms and Conditions.
g. The Promoter reserves all rights to disqualify You if Your conduct is contrary to the spirit or intention of the Free Prize Draw.
III. THE PRIZE
a. There will be one (1) winner selected.
b. Prize Description. One winner will be randomly chosen from all eligible participant entries received during the Promotion Period. The winner will win £50 of in-game Match Bingo credit (a Match Bingo account is required to be able to receive and use the prize). The prize winner will be notified and awarded pursuant to Section IV of these terms and conditions.
c. The Prize is non-negotiable, non-transferable and cannot be exchanged for cash or other value nor can it be redeemed by the winner for any other prize. To the extent permitted by law, the Prize is awarded “as is” with no warranty or guarantee, either express or implied. Your statutory rights are not affected.
IV. WINNER SELECTION AND NOTIFICATION
a. Prize Draw Date. All valid entries submitted during the Promotion Period in accordance with these terms and conditions will be put into a drawing, with duplicate entries from participants discounted. One (1) Entrant will be randomly drawn by the Promoter on 3rd March 2024 (“Winner”). In all matters, the random selection of the Winner made by the Promoter shall be final and no correspondence or discussion shall be entered.
b. Winner Notification. The Promoter will make all reasonable efforts to contact the Winner within one week of Draw date (3rd March) via private message on Instagram.
c. The Promoter reserves the right to ask for proof of identity, and postal address of the Winner as a guarantee that they meet the age and location requirements laid out in section 1.
d. The Winner is required to respond to the private Instagram message within seven (7) days in order to provide proof of identity, address details and Match Bingo account in order to claim the Prize. Failure to do so will result in the Prize being forfeited by the Winner and the Promoter reserves the right to select another winner using the same process referred to above in these terms and conditions.
e. Prize Delivery. Upon receipt of the aforementioned information the Prize will be delivered to the Match Bingo account provided by the Winner (username and email address will be required) within seven (7) working days of the Winner successfully claiming the Prize. The Prize may not be claimed by a third party on behalf of the Winner.
f. The Promoter accepts no responsibility for delayed or failed delivery of the Prize due to provision of incorrect details provided by entrants. Inability to deliver the Prize due to incorrect details will, if correct details are unable to be ascertained, cause the Prize to be forfeited by the Winner and the Promoter reserves the right to select an alternative winner to receive the Prize using the same winner selection process referred to above in these terms and conditions.
g. By entering this Free Prize Draw, entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.
h. Losing entries will not receive any notification.
V. GENERAL
a. The Instagram handle, full name and county of residence of the Winner will be available upon request by sending a stamped self-addressed envelope to: SOCIAL COMP JAN25 + RTSB Limited, 29-31 Brewery Road, London, N7 9QH, United Kingdom.
b. In the event of unforeseen circumstances the Promoter reserves the right to provide an alternative prize of equal or greater value.
c. The Promoter and its agents will only use personal information supplied by Entrants to this Free Prize Draw for the purposes of administering this Free Prize Draw, unless consent is received to use such information for any other purpose. All personal data shared by the entrants will be collected in accordance with the Promoter’s privacy policy available at https://www.matchbingo.co.uk/privacy-policy
d. Nothing in these terms and conditions shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence or any other liability which may not be excluded by law. The Promoter excludes all other liability to the extent permitted by law and in particular without limitation to the foregoing, the Promoter shall not be liable for any indirect, special or consequential loss nor for loss arising out of matters outside of its control nor for entries lost, delayed or undelivered, nor any liability for technical errors or communication failures in networks and/or internet access. Your statutory rights are not affected.
e. By participating, each Entrant agrees to release, indemnify, discharge and hold harmless the Promoter, and Instagram (“https://instagram.com”), and each of their respective parents, affiliates, subsidiaries, and advertising and Free Prize Draw agencies, and the respective officers, directors, shareholders, employees, agents and representatives of the foregoing (collectively, “Released Parties”) from any and all injuries, liability, losses and damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant’s participation in the Free Prize Draw or any Promotion-related activity, the acceptance, possession, use or misuse of any Prize and/or Promoter’s use of the rights granted herein.
f. The Promoter reserves the right at any time to modify, discontinue (temporarily or permanently) this Free Prize Draw with or without prior notice due to reasons outside its control (including in the case of anticipated, suspected or actual fraud). The decision of the Promoter in all matters under its control is final and binding.
g. The Promoter reserves the right to refuse entry or refuse to award the Prize to any person in breach of these terms and conditions.
h. This Free Prize Draw is in no way sponsored, endorsed or administered by, or associated with Instagram, or its parent company or subsidiaries. You understand that you are providing your information to the Promoter and not to Instagram. Entrants to this Free Prize Draw hereby release Instagram from any claim or liability suffered in connection with this Free Prize Draw.
i. This Free Prize Draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
SUMMARY
The following sections explain the rules which govern all transactions that are effected through the Match Bingo App. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. Match Bingo is only available to residents of the UK.
In order to play Games (“Games”) on the Match Bingo App, you will be required to register and make a Deposit. Once registered and subject to satisfying verification, you can play the Games. These Terms and Conditions will apply.
These Terms and Conditions constitute your agreement with us and apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by trade, custom, practice or course of dealing.
By registering and/or using the services on the Websites and mobile apps, you agree to be, and are, bound by:
1) These Terms and Conditions; and
2) The individual game rules which can be found on the game rules link within each game.
3) All such other of our Terms and Conditions, rules or policies as they relate to any applicable Services (e.g. rules for a particular game.), promotions, bonuses, special offers or any other aspect of your use of the Services from time to time.
Match Bingo (MB) is brought to you by Real Time Sports Bingo (RTSB) Limited, a company registered in England and Wales. Our company registration number is 10787789 and our registered office is at Palladium House C/O Thorne Lancaster Parker, 5th Floor, Palladium House, 1-4 Argyll Street, London W1F 7TB. We operate the MB App.
In these Terms and Conditions “Match Bingo", "we" and "us" are RTSB Ltd and you are referred to as "Player", "Customer", "you" or “your".
These Terms and Conditions represent the entire agreement between you and Match Bingo, and your acceptance of the Terms and Conditions is an acknowledgement by you of your agreement to be bound by the Terms and Conditions.
Any failure by us to enforce any provisions of these Terms and Conditions shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver of any provision of these Terms and Conditions shall not constitute a waiver or any future obligation to comply with such provision or requirement.
These Terms and Conditions are severable. If any term or condition is declared invalid, unlawful or unenforceable to any extent, that term or condition will to that extent be severed so that the remaining Terms and Conditions will continue to be valid to the fullest extent permitted by law.
The agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this agreement in any way. We are entitled to assign, transfer, charge or otherwise deal in our rights as we see fit.
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
You can contact our Customer Services team 24 hours, 7 days a week by email at support@matchbingo.co.uk. We aim to answer all enquiries within 48 hours.
Our Terms of Use are governed by the laws of England and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
1. GENERAL TERMS AND CONDITIONS
1. To participate in our Services, you will need to set up and register an account with us (see section 2 below) and as part of this exercise, you will be asked to tick a box to confirm that you accept these General Terms. By doing so, you agree to be bound by the terms when using the MB App and you will be entering into a legal contract with us (the “Contract”). The following terms also apply when you are using any of our MB Services:
1.1.1 Privacy Policy. This tells you how we use your data and what your rights are. You can find that here www.matchbingo.com/privacy-policy.html
1.1.2. Cookies. This contains information on our use of cookies. You can find that here www.matchbingo.com/privacy-policy.html
1.1.3. Individual game rules for the MB Games can be seen in the final section of this document under Rules for Play.
1.1.4. Specific event, competition, or promotion rules (together “Promotion Terms”) will be made available to you before you participate in the relevant event, competition or promotion, and contain additional important information that you will need to agree to before participating in the relevant event, competition, or promotion In these General Terms, these documents together are referred to as our “Terms of Use” and will apply to our Contract.
1.1.5 We use many specific gaming terms and phrases in these General Terms. Please contact Customer Support on email: support@matchbingo.co.uk for more detail if required. We will not be responsible to you if you make any losses due to a lack of understanding of these terms.
1.2. Please read these General Terms carefully before you register an account with us and before you start playing any Games. You need to agree to these General Terms before using our services. If you do not agree with these General Terms, please do not use our Services.
1.2.1. By continuing to use our Services, you agree that we can infer that you continue to agree to our Terms of Use.
Sometimes we may need to change our Terms of Use. We can make changes to our Terms of Use at any time as described in this section
1.2.2. We can make changes at any time, if: we are required to do so to reflect changes in relevant laws and regulatory requirements; to implement technical adjustments and improvements to the App and the services we make available to you.
1.2.3. In most cases, we would not expect these changes to materially impact your use and enjoyment of the App, and in those cases, we would not notify you of the relevant changes. If, however, in our reasonable opinion, the relevant change is likely to be to your detriment, we will seek to notify you of the relevant change by appropriate notice, for example, email to your provided email address. We advise you to check these General Terms frequently to ensure you are still in agreement.
1.2.4. You will be entitled to end the Contract between us if you do not agree with any changes we need to make to the services or our Terms of Use. Please contact us if you wish to close your account on support@matchbingo.co.uk
2. OPENING AN MB ACCOUNT
2.1. To be able to use our Services, you will need to open an account with us (the “Account”). You can do this via our website, a supporting charity’s website or the MB app. By opening an Account, you agree to be bound by our Terms of Use, including, without limitation, that you meet the relevant Eligibility Criteria (described in section 3) and that you have not and will not engage in any Prohibited Behaviour (described in section 4). We will be entitled to end our Contract and to close your account if you fail to meet these requirements.
2.2. When you open an Account you will need to choose your own password. It will be your responsibility to make sure it is kept private and secure at all times. If anyone other than you plays on your Account because they have discovered your details or you have not logged out, you will be held responsible, to the extent that this is due wholly or mainly to your act or omission, and we do not take any responsibility for any monies lost unless the loss results directly from our acts or failure to act. If you lose or forget your username and/or password, you can easily reset them. If you think someone else knows them and might use them, let us know straight away by emailing support@matchbingo.co.uk
2.3. You are only permitted to register one (1) Account with MB.
2.4. When you register with MB you may be asked to select a charity partner to receive a percentage of proceeds from your gameplay. Alternatively, you may have made this choice by creating an account directly via a partner’s bespoke registration process. In either instance, MB reserves the right to change your chosen partner (e.g. should your chosen partner decide to no longer work with MB) and will notify you prior to any changes being made.
3. ELIGIBILITY CRITERIA
3.1. In order to open an Account and play with us you must satisfy and continue to satisfy the following eligibility criteria:
3.2 You must be at least 18 years old and over the legal age for gambling (see section 5 – Proof of Age and Identity);
3.3. You must be resident in England, Wales, Scotland, Northern Ireland, or Gibraltar (the “Permitted Locations”). Please note that we reserve the right to change the Permitted Locations by adding to, or removing from, this list.
3.4. You must not be bankrupt or the equivalent anywhere in the world;
3.5. You must not have more than one Account registered in your name on the MB app;
3.6. You are not subject to Self-Exclusion (as defined in section 11);
3.7. You must not be prohibited from gambling by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;
3.8. The details that you’ve given us when registering your Account, or when communicating with us about our Services, must be true, correct and complete. You must tell us if any of your details change as soon as possible. You can change your details in the “My Account” section of the MB app. If any debit card you use with us is ever lost, stolen or reissued, please contact Customer Support by emailing support@matchbingo.co.uk
3.9. You must only create the Account for your own personal use, and not allow your Account to be used by a betting operator. In addition, you are not permitted to allow another individual or organisation supplying data or services to a betting operator to access and/or use your Account. If we find that your Account is being used for business purposes (as described in this section), we have the right to close your Account and to end the Contract between us as described in section 10.
4. PROHIBITED BEHAVIOUR
4.1. To use and access our Services, you are not permitted (and it is prohibited to):
4.1.1. Use money belonging to anyone else to play Games;
4.1.2. To spend money that you cannot afford;
4.1.3. Play with us if you are under the influence of alcohol or drugs (whether legal, prescribed or illegal);
4.1.4. When your bank or payment provider declines or refuses or is unable to process a payment or if you deny any of the transactions on your Account;
4.1.5. Use your Account for any “Prohibited Activity”, which means: any activity which could be considered to be fraudulent, dishonest or illegal including but not limited to:
identity fraud; payment fraud; abuse of our promotional bonuses and offers; money laundering; third party funding; forgery; using stolen or fraudulent payment details (credit/debit); collusion with other individuals where the relevant playing strategy is deliberately intended to abuse the relevant Game play; utilisation of software to gain an advantage during a Game; exploitation of loopholes within our software & functionality where the use of the software is deliberately used to abuse the relevant Game; any Promotional Play Restrictions as described in the relevant Promotion Terms. Whilst this list of Prohibited Activity represents a good example of what we consider to be Prohibited Activity, we reserve the right to deem other playing strategies and use of other types of technology as Prohibited Activity where we can demonstrate that you are deliberately and dishonestly applying those strategies and techniques with the purpose of abusing the way that we make the Services available to you;
4.1.6. If you do engage, or where we have reasonable grounds for suspecting that you are engaging in, Prohibited Behaviour, we will have the rights described in section 10;
4.1.7. If we consider that you are engaging in any Prohibited Behaviour, we will contact you to explain that we have considered the relevant behaviour and taken certain steps in response. You will be entitled to appeal our findings by contacting our Customer Support team at support@matchbingo.co.uk.
5. PROOF OF AGE AND IDENTITY
5.1. You need to be over 18 years old to have an account with us. Underage gambling may be considered criminal activity.
5.2. When you register an Account with us and make your first attempted Deposit, we will use a contracted party to verify your age.
5.3. No Deposits into or Withdrawals from the Account will be permitted until your age has been verified. We may need to ask you for more details to prove your age, which may include you providing us with copies of your ID.
5.4. If we find out that you are underage, we’ll close your Account. Any money you Deposited into your Account will be refunded and you will not be entitled to any winnings.
5.5. To keep your money safe and to adhere to anti-money laundering laws and regulations we might ask to see your ID at any time or undertake verification checks as required by us or third parties (including, but not limited to, regulatory bodies). By agreeing to these General Terms, you are allowing us or our contracted providers of verification/identification services, or regulatory authorities to carry out such checks from time to time. You may also be required to provide additional details in respect of any information you have provided us, including in relation to any monies Deposited into your Account. Please visit our Privacy Policy for more information.
5.6. Sometimes we might ask for some background information and proof of where your money comes from. There are a few reasons we might need to know:
5.6.1. We want to make sure you feel in control of your spending when you play with us;
5.6.2. Legally, we must show the money being spent with us is above board. So, if you spend higher amounts with us often, we might ask about it. This does not necessarily mean that we’re suspicious about you personally;
5.6.3. In some circumstances you may have to provide further information to us directly in order to complete our verification checks. We are entitled, at our discretion, to request a notarised ID, proof of address, utility bills, bank details, bank statements, and bank references, and any documentation that validates your source of funds;
5.6.4. Until such information has been supplied to our satisfaction, we may prevent any activity to be undertaken by you. Where we reasonably believe that deliberately incorrect information has been provided by you we may keep any amount Deposited on the Account following the closure of your Account;
5.6.5. Furthermore, whilst we are undertaking any verification checks from time to time, we may prevent you from making Withdrawals from your Account and/or prevent access to all or certain parts of the MB app;
5.6.6. Please note that we may from time to time re-perform the verification checks for regulatory, security, or other business reasons. If any such restrictions cause you a problem, please contact Customer Support by emailing support@matchbingo.co.uk
5.6.7. We take security very seriously. From time to time, we may do a random security check on your Account and keep records of your transactions. As part of these checks, we may need to see more of your ID or other information. We may close or suspend your Account and/or stop payments if we do not see it when we need to.
5.6.8. We may use the information you give to us to run anti-fraud checks. We may share this information with our contracted credit reference or fraud prevention agency. They might keep a record of this information.
6. ACCOUNT SPEND
6.1. You should make your own decisions about spending with us and it is your responsibility to ensure you are comfortable making any decisions relating to any MB Deposit and Game.
6.2. Sometimes we might not let you stake the amount you want. You cannot stake more than is in your Account, or more than the amount specified in the relevant Rules.
6.3. When you place stakes with us our system needs to accept the stake before it becomes a valid spend.
7. DEPOSITS
7.1. Deposit Methods
7.1.1 You can Deposit money into your account to play the Games using your debit card. ‘Match Bingo' will appear as a reference on your card statement. Please note Credit Cards are not accepted as a payment method.
7.1.2. Deposits must be made by using a valid payment method, registered in your own name.
7.1.3. Match Bingo will not charge you for making Deposits/Withdrawals.
7.2. Deposit limits
7.2.1. There is a minimum Deposit of £5.
7.2.2. We have a maximum Deposit of £100 weekly.
8. WITHDRAWALS
8.1. Payment Requests
8.1.1. Requests for payment can only be made to your active payment method;
8.1.2. Match Bingo may refuse payment if, on request, a person claiming payment is unable to provide evidence proving they are the named account holder of the debit card which paid for the winning card.
8.1.3. If we require additional verification documents, an email will be sent to you upon your Withdrawal request confirming acceptable forms of identification, which are:
*Documents must be dated within the last three months unless you are providing an annual statement.
However we will not request information on Withdrawal that we could reasonably have requested at an earlier point.
8.2. Minimum Withdrawals
The minimum Withdrawal from a Player’s account is £5 unless a Player is closing their account. If a Player is closing their account, they can request the remaining balance to be paid across to them. Please note that due to administration costs the minimum Withdrawal amount when closing an account is £2.00, any funds less than £2.00 will be forfeited upon account closure.
8.3. Withdrawals to Debit Cards
8.3.1. For most card accounts, payment will be made to your card within the normal banking cycle (usually 3-5 working days).
8.3.2. Note: If you use a variation of MasterCard which does not support Withdrawals, we are unable to repay Withdrawals to those cards due to card scheme rules. Therefore funds will be paid to you by bank transfer.
8.3.3. Match Bingo will not charge you for making Deposits or Withdrawals.
8.3.4. You are not permitted to use your account as a bank account. We do not pay interest on the money in your Account.
8.3.5. You agree not to allow your Account to be impacted by any chargebacks or reversals that may be imposed on you by your bank, or to otherwise take steps to cancel any Deposits that you have initiated. If your Account is impacted by such events, you agree to refund and compensate us for such unpaid Deposits including any reasonable expenses properly incurred by us in the process of collecting your Deposit.
8.4. Changes to Your Personal Details
Players are also responsible for keeping personal details provided at registration up to date. You can access and amend your own individual account information by clicking on "Update Personal Details" in the "My Account" area of the Website. Should you change your surname and/or address please contact Customer Support who can assist you further.
8.5. Changes to Your Banking Details
If any part of your debit or credit card number changes, including the issue number (where applicable) and expiry date, it is your responsibility to inform us. Failure to do so may result in transactions being declined by your bank, building society or credit card company. We will not accept any liability or responsibility for transactions that are declined as a result of incorrect bankcard details where you have failed to provide us with the changes to your details. Should your debit or credit card be lost or stolen, please contact your card issuer immediately.
9. CUSTOMER FUNDS
9.1. Monies Deposited by our customers to their online gaming Account are held in a bank account which will be kept separate from our company funds, a ‘Client Bank Account’.
9.2. Therefore, we have taken measures to protect customer funds in the event of insolvency, but there is no absolute guarantee we will repay these funds.
9.3. This meets the Gambling Commission's requirements for the segregation of customer funds at the basic level.
9.4. Further information on the Gambling Commission’s customer funds insolvency ratings system can be found at: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
10. ACCOUNT SUSPENSION AND CLOSURE
10.1. We can close or suspend (as appropriate) your Account at any time which will mean that our Contract will end automatically, in the following circumstances:
10.1.1. If we decide that we will no longer be offering the Services via our app;
10.1.2. If you break any relevant laws;
10.1.3. If you significantly fail to comply with any of our Terms of Use;
10.1.4. If we think you are or have engaged in any Prohibited Activity;
10.1.5. If you fail to meet the Eligibility Criteria;
10.1.6. If we discover that you are accessing the Services from a location outside of the Permitted Location;
10.1.7. If we have reasonable grounds to believe that you have become bankrupt;
10.1.8. If you fail to provide us with such age and identity verification evidence that we request from time to time;
10.1.9. If we discover that you are using your Account for business purposes;
10.1.10. If the level of Deposits and Withdrawals (see sections 7 and 8) does not correspond to a reasonably anticipated volume of play, which may indicate an Account is being used for money laundering purposes. This includes and shall not be limited to making Deposits and Withdrawals with minimal play but without a similar level of corresponding play;
10.1.11. If we discover that you have more than one Account open with us, we will close any additional Accounts that you have;
10.1.12. If we discover that the payment instrument you use to make Deposits does not match the name on your Account (we may also cancel any associated Stakes).
10.2. We can suspend your Account at any time for any of those reasons described in the General Terms of Use.
10.3. If we close your Account because of something you have done, this means that you will no longer be able to access the MB app or your Account. We might take the money in your Account and we might try to claim back any pay-outs, bonuses or winnings. The response will depend on the reason why we have taken steps to close or suspend your Account.
10.4. If we close your Account or suspend your Account because we think you have engaged in any Prohibited Activity, we will be entitled to withhold any or all winnings which would otherwise be payable to you and share information (together with your identity) with the police and other appropriate authorities. In addition, we may not be required to refund any money in your Account.
10.5. If we close your Account for another reason, it won’t affect any outstanding Wagers, as long as those wagers are valid, and you aren’t breaking the Terms of Use in any way.
10.6. If we do suspend your Account:
10.6.1. you won’t be able to play or make any Deposits or Withdrawals until we reactivate it;
10.6.2. No bonuses or winnings will be credited to your Account.
10.7. We will aim to deal with the reason your Account has been suspended as quickly as possible so that it can either be reactivated or closed, depending on the issue.
10.8. If you have qualified for a Promotion and made one or more qualifying Stakes, we will (unless we are unable to do so for a practical or legal reason) let you receive the Promotion, or the full expected value of the Promotion, before we close your Account.
10.9. If we close or suspend your Account for any of the reasons referred to in this section, you will be responsible to us for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any losses (whether they are foreseeable or not) including any loss of profit and any loss of reputation) in respect of such Claims.
11. SAFE PLAY
11.1. If you want to take a break from playing you can ask us to prevent you from accessing the MB App (“Self-Exclusion” or “Self-Exclude”). You can ask for a break for a minimum of six (6) months up to 5 years. We can extend your Self-Exclusion on request, for one or more further periods of at least 6 months. During the Self-Exclusion period you will not be able to access your Account and will be unable to reactivate it under any circumstances until the expiry period has ceased.
11.2. You can ask to Self-Exclude by emailing Customer Support on support@matchbingo.co.uk. Please tell us your full name, address and date of birth when you contact Customer Support.
11.3. If you are considering Self-Exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to Self-Exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
11.4. We cannot be held responsible for any loss that you may suffer as a result of an act or omission of GAMSTOP. If you have any problems with the GAMSTOP service, please contact them directly.
11.5. If you wish to re-open your Account after the Self-Exclusion period has ended, you can do so by contacting our Customer Support Team on support@matchbingo.co.uk. After confirming you are happy to re-open your Account, you must enter a 24-hour cooling off period, after which, if you are still comfortable to re-open your Account, Customer Support will do this for you.
11.6. Whilst we endeavour to ensure compliance with any Self- Exclusion, Self-Exclusion requires the joint commitment of both you and us. During the Self-Exclusion period you must not attempt to try to open new Accounts and you accept that we have no liability whatsoever if you continue gambling and/or seek to use the MB App and we fail to recognise that you have requested Self-Exclusion in circumstances which are beyond our reasonable control including, but not limited to, opening a new Account or using a different name or address.
11.7. We have the facility through the MB App for you to track the time you spend playing – you have the option to set a session or game-play duration reminder prior to game play. If you reach the allocated time you must acknowledge the check before it will be removed from screen and you will have the option to exit the session.
11.8. You have the option to set a Deposit limit on your Account, which includes a limit over a period of 24 hours, 7 days and one month (however you chose to set this). You will not be able to Deposit in excess of the amount chosen until the period has ceased.
12. COMPLAINTS PROCEDURE
12.1. Any Player wishing to make a complaint or who has a dispute should email support@matchbingo.co.uk stating the details of your complaint. We will acknowledge your complaint/dispute promptly by the same medium of communication through which you brought the matter to our attention.
12.2. If having dealt with our Customer Service team you are not satisfied, you can ask for the matter to be escalated to our Management team. They will re-examine your query and seek to resolve it as soon as is reasonably possible. We will endeavour to resolve the matter within 14 days from the point at which we have been supplied by you with all relevant information and in all cases we will communicate to you a decision on the matter within 8 weeks from the bringing by you of the complaint.
12.3. Should you still be dissatisfied with the outcome, and should the matter relate to a gaming dispute, you are entitled to contact the Independent Betting Adjudication Service (IBAS). Full details of what IBAS can offer in these circumstances can be found at the IBAS website: www.ibas-uk.com. Please note that whilst IBAS will not apply any charges to you for raising a dispute with them, IBAS will require that you have first sought to resolve your dispute directly with us, before contacting them.
13. PROMOTIONS AND DEPOSIT BONUSES
13.1. We may offer deposit bonuses to customers from time to time at its sole discretion. These bonuses are available for one-time use only and will be provided to customers who deposit the qualifying amount specified in the promotional offer.
13.2. The specific amount of the deposit bonus will be communicated to eligible customers at the time of the offer. To qualify for the bonus, customers must deposit the required amount within the promotional period.
13.3. The bonus funding will be credited to the customer's account and must be utilised for gameplay purposes only. Bonus funds cannot be withdrawn and must be played through in accordance with the specified terms.
13.4. Bonus funds will expire after the number of days stipulated in the offer from the date of crediting. Any unused bonus funds remaining after this period will be forfeited.
13.5. To avoid forfeiture, customers must ensure that the bonus funds are fully played through before initiating any withdrawals from their account.
13.6. Customers found to be abusing the bonus offer or engaging in fraudulent activities will be subject to account suspension or termination and forfeiture of all bonus funds.
SECTION TWO: GAME FORMAT
THE GAMES
1.1. Match Bingo (MB) Games are a random draw based on events occurring in professional sports matches. The game is made available to players in the run-up to the start of sports fixtures that MB chooses to deliver to the player's designated mobile device via the MB App.
1.2. Each card pertains to one match only. Cards can be purchased through the MB App prior to the start of fixtures, from credit previously established by the player in their MB accounts. Each card has a 3 x 5 grid of randomly selected events.
1.3. Each game works from a near real-time data feed of the events occurring in a live, provided to MB by several independent sports data companies. The events shown in the card will be registered by MB. If the player completes a horizontal line of 5 events reported by the feed, or two horizontal lines of five events, or a full house (3 horizontal lines of five events), they may be eligible for a prize (see Prize section below).
1.4 You acknowledge that the bingo cards you receive to enable you to play Games through the MB app will be randomly assigned, and you accept the outcomes of all such Games. You agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity, and the results of this participation.
2. RULES FOR PLAY
2.1. All standard prizes are set at specified levels and there are no alternatives. The prizes per match are given for:
where 'Fastest' refers to the first completion on any card bought by any player of the match in question. If multiple players win any standard prize then the overall total of the prize will be split between the players.
2.2. In addition, jackpot prizes may be offered for the Fastest Full House, Fastest Two Lines or Fastest Single Line achieved over a number of matches or set time period (eg a tournament or a monthly period of fixtures). If multiple players win jackpot prizes then the overall total of the prize will be split between the players.
2.3. For the purposes of any jackpot prizes referred to in clause 2.3, the 'fastest' will be determined by the minute of any period of the fixture, including any scheduled added time, during which the winning event occurs. For example, in our football game, if a winning pattern is completed in added time in the first half of a fixture (45+1,2,3 etc) this is deemed to be faster than a winning pattern completed early in the second half of a fixture in the 45th, 46th minute etc. MB’s decision as to which player completes a winning pattern first will be final.
2.4. Furthermore, an additional prize type may be offered on certain games, the ‘Anytime Full House’. The Anytime Full House prize pot is shared equally between all players who have every event checked off on their card before the end of the game and after the Full House has been claimed.
2.5. MB reserves the right to change the prize structure as it sees fit. The applicable prize structure for any card will be that shown in the MB App at the time the match related to the card commences. A player no longer wishing to take part after a change in prize structure can withdraw all outstanding monies from their MB account. For the avoidance of doubt any such changes to a prize structure will never take place between the point that a new Game is loaded on the app and such Game being resolved.
2.6. Players are limited to a maximum of 5 cards per match. Players may not request to have specific events included on the cards they buy; the events will be distributed randomly.
2.7. A player wins by completing events on their cards in the patterns described in the prize structure above before any other player. An event will only be deemed to have occurred if the Stats Perform data feed records it as having occurred. If the Stats Perform feed recognises an event as occurring, and a player's card with that event is stamped, the stamp will endure even if Stats Perform later rescinds its decision. Similarly, if the Stats Perform feed fails to capture an event that happens during a match, the event in question will not be stamped during the game, nor will it be stamped retrospectively after the game has ended. If a match is abandoned after cards for the match have been sold, players' MB accounts will be refunded. MB’s decision as to which player completes a winning pattern first will be final.
2.8 In order to enhance future gameplay, MB reserves the right to change event types, categorisation and distribution as it sees fit. Historic event distribution, prize timings and payouts will be unaffected by such changes.
2.9 The winners' playing usernames may be published within the MB App and via push notification. The winners' playing usernames and locations may be published on the RTSB or MB websites at the discretion of MB.
2.10 All proceeds, after the deduction of prizes, expenses, and fees due to MB and MB partners shall be deemed as a donation to the organisation sponsoring the Bingo game.
2.11 A player will be able to purchase cards after a payment Deposit has been made, the player has downloaded the MB App, and MB has created an account for the player. This process may take up to 5 working days.
3. AUTO-ALLOCATION OF CARDS TO PLAYERS
3.1. From time to time, MB may offer players an auto-allocation service, in which MB purchases cards automatically for the players and deducts the value of the card from players’ accounts. For example, a player may want multiple cards per match featuring their favourite team to be bought automatically every time that team has a match. MB will only apply this service where the player has given consent beforehand, such as through a subscription management feature in the MB app.
3.2. MB will continue to auto-allocate cards on the terms agreed with the player until the player directs otherwise, or until the player’s account has insufficient funds.
3.3. If a player has agreed to auto-allocation but the player’s account has insufficient funds for it to be carried out, MB will send the player a notification informing them that necessary funds are not in the player’s account, and no cards will be bought until further funds are added.
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