Frequently Asked Questions

What is Match Bingo?

Match Bingo is a live, interactive bingo game that uses real-time events in football matches (such as goals, free kicks, and corners) to populate bingo cards. Players win cash prizes by completing bingo milestones as these events occur during the match.

How do I play Match Bingo?

To play Match Bingo:

Download the Match Bingo app.
Create your account.
Purchase a game card for the live match you want to play.
Watch as events like goals and free kicks happen in real-time and automatically fill in your bingo card.
Win cash prizes for completing one line, two lines, or a full house first.

What prizes can I win in Match Bingo?

The prizes range from £5,000 down to £10, depending on the game you play and what level you win at. Some of the most common prizes are:

£100 if you win the Anytime Full House
£100 for the fastest Full House
£50 for the fastest Two Lines
£25 for the fastest One Line.

Each game offers fixed minimum prizes, so there is always a chance to win big!

How do I win?

You win by being the fastest to complete one of the bingo milestones on your card:

One Line (complete one row of 5)
Two Lines (complete two rows of 5)
Full House (complete all 15 spots)

How are bingo cards created?

Bingo cards are randomly generated based on real-time match events. Each card features 15 possible events (such as goals, corners, etc.) that may or may not happen during the live match. As the events occur, your card automatically fills in.

How do I purchase game cards?

You can purchase game cards directly from the app before a match starts. Simply select the match, choose the number of cards you want, and pay securely via the app.

Can I choose cards for my favourite team?

Yes! You can automatically purchase cards for your favourite team, ensuring you never miss a match. We even have a feature enabling you to buy cards automatically whenever your team is scheduled to play.

Is Match Bingo safe and secure?

Yes, Match Bingo is regulated by the UK Gambling Commission, ensuring a secure and responsible gaming environment. We provide secure online payment options and easy withdrawals for your peace of mind.

Can I play Match Bingo on multiple devices?

Yes, Match Bingo is available as an app, and you can play on multiple devices as long as you’re logged into your account.

Can I win multiple prizes in a single game?

You can win multiple prizes, as long as you are the fastest to achieve each bingo milestone. For example, if you complete One Line, Two Lines, and Full House in the same game, you could win multiple prizes.

How do I withdraw my winnings?

Once you've won, you can withdraw your cash directly through the app. We offer secure payment options, and your winnings can be transferred to your bank account or chosen payment method.

Is Match Bingo regulated?

Yes, Match Bingo is fully regulated by the UK Gambling Commission under license number 51467, ensuring a fair and responsible gaming experience.

How can I contact customer support?

If you need assistance, you can:

Check this FAQ section for answers
Use the Live Chat feature to talk to a customer support agent if you still need help after reading the FAQs

What if I have a problem with my account or payment?

If you're facing issues with your account or payment, please reach out to our support team via Live Chat or email for prompt assistance.

Technical Questions

What devices are compatible with the Match Bingo app?

The Match Bingo app is compatible with most modern smartphones. You can download it on:

iOS devices: Requires iOS 12.0 or later.
Android devices: Requires Android 5.0 or later. Make sure your device has an active internet connection for seamless gameplay.

How do I update the Match Bingo app?

To update the Match Bingo app:

On iOS: Open the App Store, go to the "Updates" section, and tap "Update" next to the Match Bingo app.
On Android: Open the Google Play Store, go to "My Apps & Games," and tap "Update" next to the Match Bingo app. Updating the app ensures you get the latest features, bug fixes, and security patches.
What should I do if the app isn’t loading or crashes?

If the app is not loading or crashes, try the following steps:

Restart the app: Close it completely and reopen it.
Check your internet connection: Ensure you have a stable connection, as poor internet can cause issues.
Clear cache (Android): Go to your device settings, find the app, and clear the cache to fix loading problems.
Reinstall the app: Uninstall and reinstall the app to resolve any installation issues.

If the issue persists, contact customer support via Live Chat for further assistance.

Can I play Match Bingo on multiple devices simultaneously?

Yes, you can play Match Bingo on multiple devices, but make sure you're logged into the same account on each device. Note that the game card progress will sync across devices as long as you're using the same login credentials.

Why is my bingo card not updating in real-time?

If your bingo card isn't updating:

Check your internet connection: A slow or unstable connection may cause delays in receiving live match events.
Ensure you have enabled notifications: This helps the app update your card as soon as live match events occur.
Close and reopen the app: This may help refresh your connection to the live events and update your card.

NB: All match statistics are provided to us by a trusted third party in near-real time. Sometimes, and this is rare, there can be delays in some events reaching our system.

Why can’t I purchase game cards?

If you're unable to purchase game cards, consider the following:

Payment method issue: Ensure your payment method is valid and connected to your account.
App bug: Try restarting the app or reinstalling it to clear any potential bugs.
Location restrictions: If you're located in a region where Match Bingo is not available, you might not be able to make purchases.

If the issue persists, contact customer support via Live Chat.

How do I reset my password?

To reset your password:

Open the Match Bingo app.
Go to the "Account" section and select "Forgot Password."
Enter the email address associated with your account.
Follow the instructions in the password reset email to create a new password.

If you're still having trouble, reach out to customer support for help.

I’m not receiving game notifications. How can I fix this?

To ensure you're receiving notifications for live match events:

Enable notifications in the app: Go to the app settings and ensure push notifications are enabled.
Check your phone’s notification settings: Make sure notifications are enabled for Match Bingo in your device's settings.
Reinstall the app: This may resolve any notification issues.

Can I play if I don’t have sound on my device?

Yes, you can still play Match Bingo without sound. The game events will continue to update visually on your bingo card, but you will miss any sound notifications related to events. You can still win without sound, but we recommend enabling it for a better experience.

Is my personal information safe with Match Bingo?

Yes, Match Bingo takes your privacy seriously. We use encryption to securely store and transmit your personal and payment information. The app is fully compliant with GDPR's data protection laws.

How do I manage my payment methods?

To manage your payment methods:

Open the Match Bingo app and go to "Account."
Select "Payment Methods."
Add, remove, or update your preferred payment methods. Ensure your payment methods are valid to avoid issues when purchasing game cards.

What if my bingo card isn’t filling up with live events?

If your bingo card isn’t updating with live events:

Check your connection: Ensure you have a stable internet connection to receive real-time match data.
App delay: Sometimes, the app may take a few seconds to register match events. Try refreshing the game or restarting the app.
Game event issue: If certain events (like goals or corners) aren’t happening, your card may not fill. This is part of the randomness of the game.

How do I link my social media accounts to Match Bingo?

What happens if I lose my internet connection during a game?

If you lose your internet connection during a game:

The app will continue to run the game, and update your card(s).
Your bingo card will update once you're reconnected.
If you lose your connection before finishing the game, you will never miss out on a prize!

Can I change my username or email address?

At this time, the username and email address associated with your account cannot be changed directly through the app. If you need assistance, please contact customer support for further help.

What if I was charged incorrectly?

If you believe you were charged incorrectly:

Check your transaction history in the app and ensure you purchased the correct number of cards.
If the charge is still in question, contact customer support, providing transaction details for further investigation.

Can I cancel or refund my payment for a live game?

Once you've purchased a game card for a live match, it cannot be refunded or cancelled. However, if you experience any issues with the game or purchase, please contact customer support for further assistance.