F.A.Q.

It’s important to us that that you feel in control of your spending whenever you’re playing.

Playing online is a wonderful way to socialise and have some fun. But a small number of people spend more than they can afford, which impacts their life, health and wellbeing.

We want to make sure we’re doing everything we can to offer you support if you need our help.

Understanding your relationship with gambling means you can recognise when to ask for help. If you are worried about yourself, there are a few things you can do to regain control.

How can I tell if I have a gambling problem?

Ask yourself these questions, and be as honest as you can. When we talk about ‘gambling’ here, we mean playing bingo games or slots, in person or online.

Do you stay away from work or college to gamble?

Do you gamble to escape from problems in your life (boredom, unhappy home life etc.)?

If you run out of money when you’re gambling, do you feel lost and in despair and want to find money to gamble again as soon as possible?

After losing, do you feel you must try and win back your losses as soon as possible?

Have you lied, stolen or borrowed to get money to gamble or pay gambling debts?

Have you ever lied to cover up the amount of money or time you have spent gambling?

Do you gamble until your last penny is gone, even if it’s for your bus fare home?

Are you getting into debt because of your gambling?

Have others ever criticised your gambling?

Are you reluctant to spend “gambling money” on anything else?

Have you lost interest in your family, friends or other pastimes?

Do you put gambling before your family and other loved ones?

Do arguments, frustrations or disappointments make you want to gamble more?

Do you feel depressed or suicidal because of your gambling?

The more you answer yes to these questions, the more likely it is that you have a gambling problem.

What can I do to regain control?

If you are worried about the amount of money you’re spending, there are a few things you can do.

Decide on your betting limits and agree with yourself how much you want to spend before you start.

Set a deposit limit on your account.

Set yourself a time limit and stick to it.

Set an alarm to remind you to stop.

Don’t forget your daily life; make sure you’ve done everything you need to before playing.

Don’t gamble as way to earn money or to pay back a debt.

Don’t gamble if you’re in recovery for any dependency or if you’re under the influence of alcohol or any other substance.

You can find more information at www.begambleaware.org

We can help

Deposit Limits: Tell us how much you can afford to spend in a day, week or month, and we won’t accept deposits over that amount. If you want to lower this limit we’ll sort that for you straight away. If you change your mind and want to increase the amount, we’ll ask you to confirm that decision in 24 hours just to double check that you’re sure.

Game Play Reminders: Tell us how much time you want to spend playing slot games before you begin, and we’ll remind you when that time is up. We’ll start your game play reminder from the first time you spend money on a game. Once the time you have chosen is up, we’ll ask you what you want to do. You can either continue playing – this will reset the clock – or leave the game completely.

Time Out: We’ll temporarily close your account if you want to take time out from playing. While you’re on a time out we’ll try our best to not contact you with any offers or promotions. Your time out can last for between one day and six weeks, and when the time is up we’ll re-open your account and you’ll be able to log in again.

Total Self-exclusion: If you want to stop gam bling with us completely, we can set up a total self-exclusion.

We’ll close your online account for any amount of time between six months and five years – and we won’t re-open it unless you contact us. We’ll give you a 24-hour cooling off period before you can re-open your account, and you will have to confirm you want to.

You can extend your self-exclusion at any time for a period of six months to five years on request. any self-exclusion may, on request, be extended for one or more further periods of at least 6 months;

If you try to open other accounts with us during this time, we’ll do our best to find them and close them.

You may lose any deposits or winnings that are in these accounts if we close them during a period of self-exclusion.

To self-exclude, click here, ask any member of staff in club, or call customer services.

If you want to go ahead with any of these restrictions, we recommend that you do the same with any other betting companies you have an account with. And if you decide to self-exclude, it’s a good idea to delete and uninstall any Buzz Bingo apps or downloads on your phone, tablet or computer and take your membership card out of your purse or wallet.

Charities that can help

These charities will give you help and advice on how to manage levels of gambling for yourself or someone you care about.

Gamblers Anonymous: www.gamblersanonymous.org.uk

GamCare: www.gamcare.org.uk

UK Based Helpline: 0808 802 0133

Gambling Therapy:
Get help through their website at www.gamblingtherapy.org
Download their app for IOS or Android

Gambleaware: www.gambleaware.org

National Problem Gambling Clinic: www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic/