If you are having difficulty logging onto your account there are a number of things that could be causing this. The first thing to do is double check your username and password. You should also ensure that your internet connection or phone signal is stable. Once you have established the above, you should also consider the following:
- Have you recently set a cool down period – It may not be expired. They will expire to the hour that they were set so for instance if you set a 24 hour cool down at 10 pm, it will not expire until 10:01 pm 24 hours later.
- Have you requested to exclude on any of our other casinos? This will cause all of your accounts to be excluded.
- Have you received a request for documents? If we have not heard anything from you and require documentation to be verified, we may temporarily close your account for your security. If any of the above apply and you require further information, please contact customer support for additional assistance.