If you have requested a standard account closure, you can request for your account to be re-opened by contacting our Customer Support Team. If you have set a cool down, your account will open automatically once the time frame that you have selected has expired. Customer Support can not end this prematurely for you.
If you have chosen to self exclude for a specific length of time AND that time frame has expired, please contact customer support. They will require verbal confirmation from yourself that you are in control of your gambling. Once they have received that confirmation, a manager will review and open your account if it is suitable to do so. If you have requested a permanent exclusion your account will not be reopened.